Buying a song, book, or movie from the iTunes Store is usually simple and worry-free, but sometimes problems crop up with your iTunes purchases.
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If you lose your internet connection during the purchase or download, or there's an error on Apple's side, you can end up paying for something but not being able to enjoy to your new content. Some of the common problems that occur in these situations include:
Why won't iTunes allow me to download any songs? How can I download songs on iTunes without my password? Is there any way to know how many downloads a song. Dec 15, 2017 - After you buy a song, album, movie, or TV show from the iTunes Store, your download might stop unexpectedly because of one of these issues: iTunes lost its connection to the Internet. Your iPhone, iPad, iPod touch, or computer restarted during a download. Your Internet connection was too slow. Here's the solution if you aren't able to download purchased songs from iTunes. The guide is generic for PC and Mac users; there is no glitch from Apple's side in this issue. Can’t Redownload Purchased Songs from iTunes on Mac or Windows? Here is a Fix. On the top click on “My Music“. You will see the song you just unhide. ITunes: How to Download Previously Purchased Music, Movies, and Audiobooks By Mitch Bartlett 8 Comments With Apple iTunes, you have unlimited access to download previous music, movie, and audiobook purchases anytime you like.
- A partially downloaded file that can't be played or used.
- A charge to your credit card, but no download.
- A file that appears to have completely downloaded, but doesn't play.
- A failed purchase.
If you're facing one of these problems, here are 4 steps you can take to get the content you want from iTunes.
1. What To Do If iTunes Purchase Didn't Happen
The easiest type of iTunes purchase problem to solve is if the purchase simply didn't happen. In that case, you just need to buy the item again. You can check to make sure the purchase didn't happen using iTunes by following these steps:
Open iTunes.
Click the Account menu.
Click View My Account.
If you're asked to log in to your Apple ID account, do so and click Sign In.
Here, you'll be able to see when your most recent purchase was and what it was. If the item you just tried to buy isn't listed, your purchase failed and you need to try again.
You can perform the same check using the iTunes Store or App Store apps on an iOS device:
Tap the app for the kind of purchase you're checking, either iTunes Store or App Store.
In the App Store, tap your profile icon in the upper right, then Purchased.
Next, tap My Purchases. If you have Family Sharing set up, tap on the individual family member whose purchases you want to check on.
You can tap Not on This iPhone at the top of the app. This displays purchases not currently installed on your device.
In the iTunes Store app, tap the More tab at the bottom, then Purchased. Tap on Music, Movies, or TV Shows to see the specific media you purchased. If you have Family Sharing, you can tap on the individuals in your family group below.
In both cases, if the item you were trying to buy isn't listed, you weren't charged for it and the purchase didn't happen. Just head back to the iTunes or App Store and buy it like you normally would.
2. Check for Available Downloads in iTunes
In some cases, you may run into a download that begins and then stalls out before it completes, or never completes at all. If that's the issue you're facing, you should be able to restart the download easily by following these steps:
Open iTunes.
Click the Account menu.
Click Check for Available Downloads.
If you have a purchase that didn't download at all or was interrupted, it should start to download automatically.
3. Redownload iTunes Purchases Using iCloud
If your purchase succeeded and the item you're looking for doesn't come up when you follow the steps from the last section to check for downloads, there's a simple solution for getting your missing content: iCloud. Apple stores all of your iTunes and App Store purchases in your iCloud account where you can easily redownload them.
Read this article for step-by-step instructions on how to use iCloud to redownload iTunes Store purchases.
4. How to Get iTunes Support From Apple
The first three options in this article should solve most iTunes purchase problems. However, if you're one of the unlucky few who's still got a problem even after trying them, you've got two options:
Get support from Apple's iTunes support team. For step-by-step instructions on how to do that, read this article on requesting support from the iTunes Store.
Use Apple's online help site to determine the best kind of support for you. This site will ask you some questions about your problem and, based on your answers, provide an article to read, a person to chat with, or a number to call.
How to Get a Refund From iTunes
How to Get a Refund From iTunes
Sometimes the problem with your iTunes purchase isn't that it didn't work. Sometimes the purchase went through fine but you wish it didn't. If that's your situation, you may be able to get a refund. To learn how, read How to Get a Refund From iTunes.
With Apple iTunes, you have unlimited access to download previous music, movie, and audiobook purchases anytime you like. This comes in handy if you have lost your files on your hard drive or wish to easily download the content to a new device. Here’s how.
- Open iTunes and select “iTunes Store“.
- On the right menu, click the “Purchased” link.
- If prompted, type your Apple ID and Password, then select “Sign In“
- Select the type of item you wish to download at the top-right part of the window. Choose “Music“, “Movies“, “TV Shows” or “Audiobooks“. You can also choose to view “All” or items “Not in My Library”.
- Select the Cloud icon next to the item or the “Download All” button located at the lower-right part of the screen to download the item(s) to your computer.
FAQ
Why Wont My Song Download On Itunes Iphone
How do I re-download apps from iTunes?
Why Wont My Purchased Songs Download On Itunes
Apple removed app syncing from iTunes. You will have to download purchased apps from your mobile device.
- Open the “App Store” app.
- Select “Updates“.
- Select “Purchased“.
- Tap the cloud icon next to the apps you wish to download.